Refund and Returns

We want you to be happy with what you buy. This page explains how to return something, and what happens to your money. Your statutory rights as a consumer are separate and are not reduced by anything here.

1. Our returns window

You can return an eligible item within 30 days of receiving it. If you want to return something, tell us first — do not just send it back. Contact us at Contact page or email us at [email protected] with your order number and the reason for the return, and we will send you the return address and instructions.

The 30 days start from the day the parcel is delivered, not from the day you place the order.

2. What has to be true for an item to be returnable

• It is unused and in the condition you received it.
• It is in its original packaging, with all accessories, cables, manuals and tags.
• You have not damaged, scratched or modified it.
• You have proof of purchase — your order confirmation is enough.

3. Items we cannot take back

For health, safety and hygiene reasons, some things cannot be returned unless they are faulty:

• Earphones, earbuds and in-ear monitors, once the hygiene seal is broken.
• Toothbrushes, shavers and other personal-care items with a broken seal.
• Opened software, firmware, licences and download codes.
• Gift cards and vouchers.
• Perishable items.
• Items that were clearly used, or that are missing parts, unless that is our fault.

If you are unsure whether something is returnable, ask us before you order. We would rather answer a question than refuse a return.

4. Faulty, damaged or incorrect items

If your gadget arrives damaged, faulty, or not as ordered, tell us within 7 days of delivery and send us photographs or a short video showing the problem. We will sort it out at our cost — we will repair, replace or refund you, and we will pay the return postage.

You do not have to try to repair a faulty item yourself, and doing so will not affect your rights. For a manufacturing fault after delivery, see our Warranty Policy.

5. How to return something

1. Use our Contact page or email us at [email protected] with your order number and the reason for the return.
2. We confirm the return is accepted and send you the return address and instructions. Please wait for this before posting.
3. Pack the item safely in its original packaging. Include any accessories and your order number.
4. Post it using a tracked service, and send us the tracking number. We are not responsible for parcels that go missing in transit, so tracking is worth paying for.
5. Tell us the tracking number so we can chase it if it does not arrive.

6. Restocking fee

We do not charge a restocking fee on returns. If you return an item that is not in its original condition, we may reduce the refund by a reasonable amount to reflect the loss in resale value, or decline the return and send the item back at your cost.

7. How refunds are paid

Once your return reaches us we inspect it, then email you to confirm. If the refund is approved:

• We refund to your original payment method. We cannot refund to a different card or account.
• It can take up to 10 business days for the money to appear, depending on your bank.
• We are not responsible for delays caused by your bank or card provider once we have issued the refund.
• Original delivery postage is non-refundable, unless the item was faulty, damaged or incorrect.
• Any discount you used on the original order is deducted from the refund amount.

Check your statement before contacting us. If the refund is not there, contact your bank or card provider first — they often hold refunds before they post them.

8. Exchanges

We exchange items for the same product where stock allows. If the item is out of stock, we will offer you a refund instead. Exchanging is not faster than a refund plus a new order, but we will do it if you prefer.

9. Cancellations before dispatch

You can cancel your order at any time before we dispatch it. Email us as soon as possible; if it has not left our warehouse we will cancel it and refund you in full. Once a parcel has been handed to the carrier, please use the returns process above instead.

10. Gift orders

If you bought a gadget as a gift and the recipient wants to return it, they can start the return themselves and we will refund the original payment method — the refund goes to you, not to them. If you would like the refund to go to the recipient instead, let us know before they return it.

11. Where to send returns

Send returns to:
30 N Gould St #66016, Sheridan, WY 82801
Quote your order number on the outside of the parcel. Please do not send anything to the address on your invoice unless we have confirmed that in writing — our returns address may be different from our registered address.

12. Need help?

Use our Contact page or email us at [email protected] and we will sort it out with you.

Last updated: 1 October 2026