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Return to shopFAQ v2
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
The payment options available for your order are shown at checkout, before you pay. If you cannot see an option that works for you, email us at [email protected].
The whole site runs over an encrypted HTTPS connection. Your payment details are handled by the payment provider during checkout — card numbers are not stored on this website.
Yes. Enter the code in the coupon field at checkout and the discount is applied to your total before you pay.
Nothing is charged and your basket is kept, so you can try again or pick another option at checkout. If it keeps failing, email [email protected] with your order details and we will help.
Order Returns
You can return an eligible item within 30 days of receiving it. The 30 days start from the day the parcel is delivered, not from the day you order. Full details are in our Refund and Returns policy.
Tell us before sending anything back. Email [email protected] with your order number and the reason for the return, and we will send you the return address and instructions. Refunds go back to the original payment method.
If an item arrives faulty or damaged, we pay the return postage. Tell us within 7 days of delivery and send a few photographs or a short video showing the problem, and we will repair, replace or refund it at our cost. For other returns, see our Refund and Returns policy.
Email [email protected] with your order number and what you would like instead, and we will tell you what is possible for that item.