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Return to shopWe ship consumer electronics and gadgets worldwide from our warehouse. This page explains our delivery areas, processing times, costs and what happens if a parcel goes missing.
1. Dispatch times
Orders placed before 2pm on a working day are usually picked and packed the same day. Orders placed later, at weekends or on public holidays are picked up on the next working day.
Delivery estimates below start from the moment your parcel is handed to the carrier, not from the moment you order.
2. Delivery options
| Method | Estimated time | Tracking |
|---|---|---|
| Standard (tracked) | 5–10 business days | Yes, with a carrier link |
| Express (tracked) | 2–4 business days | Yes, with a carrier link |
| Priority (tracked) | 1–2 business days | Yes, with a carrier link |
We do not currently offer untracked or overnight delivery. Business days exclude weekends and public holidays in Wyoming, United States.
3. Delivery costs
Delivery cost is calculated at checkout based on the destination and the size and weight of the parcel. The amount is shown clearly before you pay, so there are no surprises.
- Free standard delivery is applied automatically to qualifying orders over the threshold shown on the cart.
- Express and Priority delivery are charged at a flat rate per order, not per item.
- Where an order is shipped in more than one parcel, each parcel is charged separately where the carrier requires it.
4. Where we deliver
We deliver to most countries worldwide. At checkout we show you whether we can ship to your country and which delivery options are available there. If a country is not listed we cannot ship there, and we will not take an order for it.
We cannot deliver to PO boxes for parcels containing lithium batteries, which includes most of our gadgets. Please enter a street address.
5. Customs duties and import taxes
Any import duty, customs tax, VAT or handling charge imposed by your country is payable by you on delivery. We are not responsible for these charges, and we cannot estimate them for you in advance. We declare the full value on the customs paperwork.
If you refuse a parcel because of duty you will be responsible for any return shipping and any charge the carrier levies. Please check your country’s rules before ordering.
6. Tracking your parcel
We email you a tracking number as soon as your parcel is scanned by the carrier. Tracking can take a few hours to show movement after the first scan.
Tracking sometimes stalls while a parcel waits at a customs checkpoint or during a carrier network handover. If tracking has not updated for more than 5 business days, use our Contact page or email us at [email protected] and we will chase the carrier for you.
7. If a parcel is late, lost or damaged
- Late — if the estimate has passed, email us. We will chase the carrier and, where the delay is not our fault, we will keep chasing until you have the item or a refund.
- Lost — we will file a claim with the carrier. Depending on the destination this can take several weeks. If the carrier confirms the parcel is lost or we cannot recover it, we will send you a replacement or refund you in full, including postage you paid.
- Damaged in transit — photograph the damaged packaging before opening it, keep all packaging, and email us within 7 days. We will replace or refund you at our cost and arrange collection where needed.
We are not liable for parcels that go missing because an incorrect or incomplete address was given. Please double-check your address before you pay.
8. Failed delivery
If a carrier cannot deliver, the parcel is usually held at a local depot or sorting office and you are notified. If it is returned to us unclaimed, we will contact you and, if you ask us to, resend it. Return postage is payable by you unless the parcel was faulty or we sent the wrong item.
9. Split shipments
An order containing multiple items may be sent in more than one parcel, and in more than one box where an item is large or heavy. This is normal. Split deliveries do not trigger extra charges where you have already paid standard delivery.
10. Contact us about a delivery
Please have your order number ready. Use our Contact page or email us at [email protected] and we will help you.
EagleEye Origin
30 N Gould St #66016, Sheridan, WY 82801
Website: https://eagleeyeorigin.com
Last updated: 1 October 2026